Methods > Gather Insights > Usability Heuristic Testing

Usability Heuristic Testing

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Objective

  • A heuristic review can be when you just need a quick sense check that you are going in the right direction. They do not need to be done with users but can be done with the team as an exercise.

Outcome

  • Provides a quick safety check on the usability of our solution

Time

1/2 day

Participants

2 - 8 people

Difficulty

Low
You got this.

Materials

Heuristic Design Guide, please make a copy before using

Detailed steps

1. DEFINE
Identify a subject for review.

2. RECRUIT
Form a team of multidisciplinary reviewers internally. Try to include people who aren’t too close to the product for review.

3. SET IT UP
Invite everyone, set a time, a place and a framework. Set aside 3-4 hours where everyone can participate.

4. PLAN
Define the subject for review, product feature, experience, etc. Gather existing research you have around your users: who are they? What have we learned from earlier research? Frame the subject you want to test:what is the goal of the subject? What are you hoping it will do? What do you want users to experience when they are using it? What are your use cases?

5. CONDUCT
Start with the framing questions. Establish the goal: “We are here to test that features X lives up to our principles”. Introduce the feature or subject for testing, its goal, its main use. Employ the questions you have and note the things you want participants to keep an eye out for. Introduce everyone to the 10 heuristics principles. Walk them through the prototype or let them play around with the experience themselves. Instruct everyone to note down what the see of problems or good things in their experience.

6. SYNTHESIZE
Debrief on the observations. What did people see? Where there similarities in problems identified? Where there outliers? Ask into the outliers? Review the input and use them to create a better experience.